Live Event Day on Eventsona: Check-In & Sales
Manage live Eventsona event days: watch ticket sales, run QR check-in, coordinate team roles, and keep GBP orders under control while doors are open.
Live day is operations, not new features
“Real-time tools” on Eventsona means the live views you already use: orders, remaining capacity, and QR check-in counts. This guide sequences them for doors-open hours.
Step 1: Freeze what should not change
Hours before doors, avoid rewriting ticket names or moving venue details without a plan to notify buyers. Favour capacity and check-in readiness over cosmetic edits.
Step 2: Assign roles clearly
- Door lead + scanners (Staff check-in access)
- Someone watching orders / last-minute sales
- Someone owning refunds and disputes (Admin)
Invite accounts ahead of time via team management.
Step 3: Open check-in before the queue forms
Launch the check-in interface, test one scan, and confirm live counts reset to zero checked-in for this event. Place staff where light and weather favour readable screens.
Step 4: Watch sales and capacity together
If you still sell at the door or online during entry, monitor remaining capacity so you do not oversell. Pause sales if the room is full—even if the page still looks open.
Step 5: Resolve ticket problems at a side table
Keep the main lane for clean QR scans. Move name searches, refunds, and “my code will not load” cases offline to a second person so the queue keeps moving.
Step 6: Communicate one source of truth
If doors slip or a room changes, update the event page and tell ticket holders through the channels you already use (social, SMS list, or email from your own tools). Confirmation emails already pointed people at the page—keep that page accurate.
Step 7: After peak entry
- Note checked-in vs sold
- Export if catering needs a final count
- Capture issues for the post-mortem while fresh
Frequently asked questions
Should I keep editing the event during doors?
Only for critical logistics. Cosmetic changes can wait until tomorrow.
Can I run check-in on multiple phones?
Yes—give each scanner their own staff login and the same event check-in view.
Where do I see money on the day?
Orders and analytics for sales; Financials for balances that may still be pending. Do not treat pending as spent cash.
Run the room with a plan
Use the day-of event checklist and QR check-in guide. Become an organiser, then review Events, Venues, and Pricing.
Related guides
How to Create Your First Event on Eventsona (UK)
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Custom Registration Fields on Eventsona: How-To
Add custom registration fields on Eventsona to collect dietary needs, sizes, and preferences at checkout—then export answers for ops and check-in.
Manage Tickets & Orders on Eventsona: Complete Guide
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