Managing Tickets and Orders: A Complete Guide

Introduction

Effective ticket management is crucial for event success. This guide covers everything from processing orders to handling refunds and communicating with attendees.

Understanding Your Dashboard

Your event dashboard provides a comprehensive view of all ticket sales. Monitor real-time sales, view attendee lists, and track revenue all in one place.

Viewing Orders

Access the "Orders" section to see all ticket purchases. Filter by date, ticket type, or status. Each order shows:

• Attendee information
• Ticket types and quantities
• Purchase date and time
• Payment status
• Order total

Processing Refunds

To issue a refund:

1. Navigate to the specific order
2. Click "Refund"
3. Choose full or partial refund
4. Confirm the refund

Refunds are processed automatically through your payment gateway. Processing times vary by payment method.

Managing Attendee Lists

Export attendee lists as CSV for use in email marketing, check-in apps, or other tools. Filter exports by ticket type, purchase date, or custom field responses.

Communicating with Attendees

Send targeted messages to specific groups:

• All attendees
• Specific ticket types
• Attendees who haven't checked in
• Custom segments

Ticket Transfers

If enabled, attendees can transfer tickets to others. Monitor transfers in your dashboard and set policies for when transfers are allowed.

Waitlist Management

When events sell out, manage waitlists to fill cancellations. Automatically offer tickets to waitlisted attendees when spots become available.

Check-In Management

Use Eventsona's check-in app to scan QR codes, verify attendees, and track attendance in real-time. Export check-in data for post-event analysis.

Handling Issues

Common scenarios and solutions:

• Duplicate Orders: Contact support to merge or refund duplicates
• Payment Issues: Check payment gateway logs and contact support if needed
• Attendee Questions: Use the messaging system to respond directly

Reporting and Analytics

Generate reports on sales, revenue, and attendance. Use analytics to understand sales patterns and optimize future events.

Best Practices

• Respond to attendee inquiries within 24 hours
• Send confirmation emails immediately after purchase
• Provide clear refund policies
• Keep detailed records of all transactions
• Regularly backup attendee data

Conclusion

Effective ticket management ensures smooth operations and happy attendees. Use Eventsona's comprehensive tools to streamline processes and focus on creating amazing events.