Eventsona Troubleshooting: Common Fixes for Organisers
Troubleshoot Eventsona issues: tickets, QR check-in, payouts, team access, and publishing—practical fixes UK organisers can try before escalating.
How to use this guide
Start with the symptom that matches, try the steps, then contact support with the event name, order ID, and screenshots if it still fails.
Publishing and event page
- Event not visible: Confirm Published status, correct organisation, and that you are viewing the public URL (not a draft preview)
- Wrong details showing: Edit and save; hard-refresh the public page; check you edited the right event
- Tickets not purchasable: Check sale windows, capacity remaining, and that paid checkout/payouts are configured
Orders and tickets
- Buyer paid but no ticket: Find the order by email; confirm payment status; resend or open tickets from the account
- Duplicate orders: Refund the unintended order so only one QR remains valid
- Promo code fails: Check expiry, usage limits, applicable ticket types, and exact spelling
QR check-in
- Scan fails: Raise screen brightness, clean camera lens, try manual search by email
- Already checked in: Do not force entry without a lead decision; verify they did not enter earlier
- Staff cannot open check-in: Confirm organisation invite accepted and role includes check-in access
- Wrong event open: Close and reopen the correct event’s check-in immediately
More detail: check-in interface and QR check-in blog.
Financials and payouts
- Available balance looks low: Account for fees, refunds, and pending settlement
- Payout failed: Verify Stripe Connect status and bank details; retry when available balance allows
- Permission denied: Only roles with financial access can request payouts
Read financial dashboard and Stripe Connect explained.
Team access
- Invite not received: Check spam; resend; confirm email spelling
- Member in wrong organisation: Switch organisation context before editing
- Too much access: Downgrade to Staff for door-only people
Attendee-side pointers
If buyers struggle to find events or tickets, send them discover and attend events and buying tickets safely.
Frequently asked questions
What should I include when contacting support?
Organisation name, event title/slug, order ID, approximate time of the issue, device/browser, and what you already tried.
Can I fix a sold-out mistake?
If capacity allows and safety permits, raise remaining capacity carefully. Communicate clearly if a tier reopens.
Where do fees get explained?
See Pricing and your event’s fee pass-through vs absorb setting.
Still stuck?
Work through the matching section above, then escalate with evidence. New to the platform? Become an organiser and start with creating your first event. Browse Events, Venues, and Pricing.
Related guides
How to Create Your First Event on Eventsona (UK)
Create your first Eventsona event in the UK: set up GBP tickets, add venue details, publish, and share your public event link to start selling today.
Custom Registration Fields on Eventsona: How-To
Add custom registration fields on Eventsona to collect dietary needs, sizes, and preferences at checkout—then export answers for ops and check-in.
Manage Tickets & Orders on Eventsona: Complete Guide
Manage Eventsona tickets and orders: view sales, handle refunds, export attendees, and keep GBP checkout tidy before doors open and payouts clear.